Shipping Policy

Last Updated: October 23, 2026

At Goodspavo, we are committed to providing a clear and reliable shipping experience. This Shipping Policy explains our order processing procedures, shipping rates, delivery estimates, tracking services, and how we handle shipping-related issues.

1. Order Processing Time

Orders are generally processed within 1–3 business days, excluding weekends and public holidays.

Processing begins after an order has been successfully placed and payment has been confirmed. During holidays, promotional events, or periods of high order volume, processing may take longer than expected.

Please note that order processing time is separate from shipping transit time.

2. Shipping Methods and Delivery Estimates

Standard Shipping

Standard Shipping is our recommended shipping option for eligible orders delivered within the contiguous United States.

• Order processing time: 1–3 business days.

• Estimated transit time: 3–7 business days after dispatch.

• Tracking information: Provided when available from the shipping carrier.

Delivery estimates are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, weather conditions, and other circumstances beyond our control.

Available shipping methods and applicable delivery estimates will be displayed at checkout where supported.

3. Shipping Rates and Free Shipping

For eligible standard shipping orders delivered within the contiguous United States, the following shipping rates are proposed:

Merchandise Subtotal	Standard Shipping Fee
Below $79 USD	$6.99 USD
$79 USD or more	FREE

Free standard shipping applies to eligible orders with a merchandise subtotal of at least $79 USD after discounts and before taxes and shipping charges.

Unless otherwise stated in a promotion, this offer applies only to eligible standard shipping services within the contiguous United States.

Orders delivered to Alaska, Hawaii, U.S. territories, remote locations, or international destinations may be subject to different shipping rates or restrictions. Applicable shipping options and charges will be displayed at checkout.

If special shipping arrangements or additional charges are required for a particular order, these will be disclosed before the order is completed.

4. Shipping Destinations

Goodspavo ships to destinations supported by our checkout system.

Please ensure that your shipping address is complete and accurate when placing an order. If your destination is unavailable at checkout, contact our customer support team before placing your order.

Shipping availability may vary depending on the product, destination, and carrier service.

5. Order Tracking

When tracking information becomes available, we will send a shipping confirmation or tracking notification to the email address associated with your order.

Please allow time for the carrier's tracking system to update after dispatch.

If you have not received tracking information within the expected processing period, please contact us with your order number.

6. Packaging and Handling

Our collection includes dinner plates, serving bowls, dinnerware sets, and other dining accessories made from different materials.

We take reasonable care when preparing orders for shipment and select packaging appropriate to the products being shipped.

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, or incorrect, contact us with your order number, a description of the issue, and clear photographs of the affected product and packaging where applicable.

We will review your request and provide an appropriate resolution in accordance with our Return and Refund Policy and applicable law.

7. Shipping Delays

Shipping delays may occur due to severe weather, carrier disruptions, public holidays, customs procedures, or other unexpected circumstances.

If your package has not arrived within the estimated delivery window, please contact our customer support team. We will assist you in reviewing the available tracking information and, where appropriate, contacting the carrier.

8. Incorrect Addresses and Failed Deliveries

Customers are responsible for providing accurate delivery information.

If you notice an error in your shipping address, please contact us as soon as possible. Address changes cannot be guaranteed after an order has been processed or dispatched.

If a package is returned because of an incorrect address or an unsuccessful delivery, we will contact you where appropriate to discuss the available options.

Additional reshipping charges may apply where permitted by law and disclosed to the customer before reshipment.

9. Lost or Missing Packages

If your package appears to be lost or tracking indicates a delivery problem, please contact us so we can assist with the investigation.

If a shipment is confirmed lost in transit, we will work with you to determine an appropriate resolution in accordance with our policies and applicable consumer protection laws.

If tracking indicates that a package has been delivered but you have not received it, please check your delivery location and contact the carrier where appropriate before reaching out to us.

10. International Shipping, Customs, and Import Charges

For international shipments, customs duties, import taxes, or other government-imposed charges may apply depending on the destination.

Unless expressly stated otherwise at checkout, these charges are separate from the product price and shipping fee. Customers are responsible for applicable import charges to the extent permitted by law and under the shipping terms presented for their order.

Customs clearance may also affect delivery times.

Please contact the relevant customs authority if you need information about potential import charges before placing an order.

11. Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request before the order has been processed or dispatched. Once an order has been shipped, cancellation may no longer be possible.

You may request a return in accordance with our Return and Refund Policy, subject to applicable consumer protection laws.

12. Contact Us

For questions about shipping, delivery estimates, tracking information, or delivery issues, please contact us.

Store Name: Goodspavo

Legal Company Name: Chiyang Heshun Trade Limited

Business Address:

ROOM D5, 5/F, KING YIP FACTORY BUILDING,
NO. 59 KING YIP STREET, KWUN TONG,
HONG KONG

Customer Service Email: [email protected]

Phone: +1948-388-7821

Please include your order number when contacting us about an existing order so we can assist you more efficiently.

Thank you for shopping with Goodspavo. We appreciate your trust and look forward to serving you.