Refund Policy

Return & Refund Policy

Last Updated: October 23, 2026

At Goodspavo, we want you to shop with confidence. We offer a clear return and refund process for our collection of dinner plates, serving bowls, dinnerware sets, and other dining accessories.

If your order does not meet your expectations, or if an item arrives damaged or defective, please review the policy below to understand your options.

1. 30-Day Return Policy

We accept eligible return requests submitted within 30 days of delivery.

To qualify for a return, the item must:

Be unused and in its original condition.
Be free from damage caused by use, improper handling, or modification after delivery.
Include its original packaging, accessories, and components, where applicable.
Be accompanied by proof of purchase, such as an order number or order confirmation.

Due to the nature of dining products, including plates, bowls, and serving accessories, returned items should be clean, unused, and suitably protected for transportation.

Items that do not meet these requirements may be ineligible for a change-of-mind return, except where required by applicable law.

These conditions do not limit your rights regarding defective, damaged, misdescribed, or incorrectly supplied products.

2. How to Request a Return

To begin a return, please contact our customer support team at:

Email: [email protected]

Please include the following information in your request:

Your order number.
Your full name.
The product or products you wish to return.
The reason for the return.
Clear photographs of the item and packaging, if the item is damaged, defective, or incorrect.

Our team will review your request and provide instructions for completing the return.

Please contact us before shipping any items back. This helps us identify your order and ensure that the return is directed to the correct address.

3. Return Address

All approved returns should be sent to the following address, unless our customer support team provides different written instructions for a particular case.

Return Recipient: Goodspavo
Company Name: Chiyang Heshun Trade Limited

Return Address:

ROOM D5, 5/F, KING YIP FACTORY BUILDING,
NO. 59 KING YIP STREET, KWUN TONG,
HONG KONG

Customer Service Email: [email protected]
Phone: +1948-388-7821

Please do not send returns without first contacting our customer support team.

Customers are responsible for ensuring that returned items are securely packaged and that the package is addressed correctly.

4. Return Shipping Costs

Return shipping costs depend on the reason for the return.

Change-of-Mind Returns

If you wish to return an item because you changed your mind, selected the wrong product, or no longer need it, you are generally responsible for the return shipping costs.

Because returns are sent to our Hong Kong return address, shipping charges may vary depending on your country, package weight, dimensions, and selected carrier.

Customers should check the actual return shipping cost with their chosen carrier before sending the package.

We do not advertise a fixed international return shipping fee because carrier rates vary by destination and shipment.

Original shipping charges are generally non-refundable for change-of-mind returns, except where required by applicable law.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from what you ordered due to our error, please contact us before returning it.

After reviewing the issue, Goodspavo will cover reasonable and necessary return shipping costs for verified cases.

We will explain the applicable return or replacement arrangements before asking you to send the item back.

No return shipping fee will be charged to you for a verified return caused by our error, subject to applicable law.

5. Damaged or Broken Items

We understand that dinner plates, bowls, glassware, and other dining products may require careful handling during transportation.

If your order arrives broken, chipped, cracked, or otherwise damaged, please contact us as soon as possible after delivery.

To help us assess the issue, provide:

Your order number.
The name and quantity of the affected product.
Clear photographs showing the damage.
Photographs of the outer shipping package and protective packaging, where available.

Please retain the product and packaging while we review your claim. Do not use damaged items, particularly items intended for food contact.

Once the issue has been reviewed, we will offer an appropriate resolution, which may include a replacement, refund, or another remedy in accordance with applicable law.

You do not need to arrange an ordinary change-of-mind return for an item that we have confirmed was damaged in transit until our team provides instructions.

6. Refund Processing

Once we receive and inspect an approved return, we will notify you of the refund decision.

If your refund is approved:

The refund will be issued to your original payment method whenever possible.
We aim to process approved refunds within 10 business days after approval.
Your bank, card issuer, or payment provider may require additional time to make the funds available.
Any applicable refund adjustments will be explained in accordance with this policy and applicable law.

The amount refunded will depend on the eligible purchase amount, applicable discounts, shipping charges, and any adjustments permitted by law.

If your refund has not appeared after 15 business days from approval, please contact us at [email protected].

7. Non-Returnable Items

Certain items may not qualify for a change-of-mind return, including:

Products that have been used, washed, or damaged after delivery.
Items returned without essential components or accessories due to customer handling.
Personalized or custom-made products, where exclusion is permitted by law.
Final-sale products clearly identified as non-returnable before purchase, where permitted by law.

These exclusions do not apply where a product is defective, damaged, incorrectly supplied, or otherwise subject to mandatory consumer remedies.

Nothing in this section limits rights that cannot legally be excluded.

8. Exchanges and Replacements

If you would like a different product, color, or style, please contact our customer support team.

Exchanges are subject to product availability.

For change-of-mind exchanges, you may be responsible for the return shipping cost and any applicable shipping charge for the replacement item. We will explain these costs before proceeding.

If an item is confirmed to be damaged, defective, or incorrectly supplied, we will work with you to arrange an appropriate replacement or refund without charging you for necessary return shipping.

9. Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request before the order has been processed or dispatched.

Once an order has been shipped, cancellation may no longer be possible. You may still request a return after delivery in accordance with this policy and applicable consumer protection laws.

10. Lost or Missing Returns

If you arrange your own return shipment, we recommend using a trackable shipping service and retaining your shipping receipt.

Please keep your tracking number until the return has been received and the refund process is complete.

If a return package is lost in transit, responsibility will depend on the shipping arrangement, carrier investigation, and applicable law.

If Goodspavo provides or arranges the return shipping label, please follow the specific instructions supplied by our customer support team.

11. Consumer Rights

This policy is intended to explain our standard return and refund procedures. It does not exclude, restrict, or replace any consumer rights that cannot legally be excluded under applicable law.

Where mandatory consumer protection laws provide additional rights or remedies, those rights will continue to apply.

12. Contact Us

If you have questions about returns, refunds, damaged items, or exchanges, please contact us.

Store Name: Goodspavo

Company Name: Chiyang Heshun Trade Limited

Business Address: