Privacy policy

Privacy Policy

Last Updated: October 23, 2026

Goodspavo ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, browse our products, place an order, contact our customer service team, or otherwise interact with us.

Our store offers dinner plates, serving bowls, dinnerware sets, and other dining and tableware products.

By using our website, you acknowledge that you have had the opportunity to review this Privacy Policy. Where consent is required by applicable law, we will request your consent before carrying out the relevant processing.

1. Who We Are

The entity responsible for operating this store and handling personal information is:

Store Name: Goodspavo

Company Name: Chiyang Heshun Trade Limited

Business Address:

ROOM D5, 5/F, KING YIP FACTORY BUILDING,
NO. 59 KING YIP STREET, KWUN TONG,
HONG KONG

Customer Service Email: [email protected]

Phone: +1948-388-7821

Return Address: Same as the business address listed above.

For questions about this Privacy Policy or requests relating to your personal information, please contact us using the details provided above.

2. Personal Information We Collect

The personal information we collect depends on how you interact with our website and which features you use.

2.1 Information You Provide Directly

When you place an order, contact us, subscribe to marketing communications, or submit a form, we may collect:

Name and contact information, including email address and telephone number.
Billing and shipping addresses.
Order details, including purchased products, quantities, prices, discounts, and transaction records.
Customer service communications, inquiries, return requests, and refund-related information.
Information you voluntarily provide when subscribing to newsletters or promotional communications.
Other information you choose to submit through our website or customer service channels.

Please avoid submitting unnecessary sensitive personal information through our website or email.

2.2 Payment Information

When you make a purchase, payment information is processed through the payment methods and payment service providers available at checkout.

Depending on the payment method, these providers may process payment card details, billing information, transaction identifiers, and payment verification information.

We receive information necessary to confirm and manage transactions, such as payment status, transaction references, and order totals.

Full payment card details are generally handled by the relevant payment provider rather than stored directly by us, except where a particular payment arrangement expressly provides otherwise.

Payment providers process information according to their own privacy policies and applicable legal requirements.

2.3 Automatically Collected Information

When you visit our website, certain information may be collected automatically, depending on your browser settings, Cookie preferences, and the technologies enabled on our website.

This information may include:

IP address and approximate geographic location derived from it.
Browser type, device type, operating system, and language settings.
Pages visited, products viewed, and links clicked.
Referring pages and the date and time of your visit.
Website interaction and performance information.
Cookie identifiers and other online identifiers.
Shopping events, such as adding products to a cart, beginning checkout, or completing a purchase.

We use this information to operate our website, understand how visitors interact with our products, maintain security, improve performance, and support advertising or analytics where applicable.

3. How We Use Personal Information

We may use personal information for the following purposes:

3.1 Order Processing and Fulfillment

To process payments, confirm purchases, manage orders, arrange shipping, provide tracking information, and handle delivery-related inquiries.

3.2 Customer Service

To respond to questions about products, orders, shipping, returns, refunds, exchanges, and damaged or incorrect items.

3.3 Website Operation and Improvement

To maintain website functionality, troubleshoot technical issues, understand visitor interactions, improve product presentation, and enhance the shopping experience.

3.4 Marketing and Advertising

Where permitted by law and consistent with your privacy choices, we may use relevant information to send promotional communications, measure advertising performance, understand campaign effectiveness, and present advertisements that may be relevant to your interests.

You can unsubscribe from marketing emails using the unsubscribe link included in the relevant message.

Unsubscribing from marketing emails does not necessarily stop transactional communications about orders or customer service.

3.5 Fraud Prevention and Security

To verify transactions, detect suspicious activity, protect our customers and business, prevent fraud, and maintain the security of our website.

3.6 Legal and Regulatory Compliance

To comply with applicable laws, tax and accounting obligations, lawful requests, dispute resolution requirements, and the enforcement of our agreements.

4. Cookies and Similar Technologies

Our website may use Cookies, pixels, tags, scripts, and similar technologies to support essential website functions and, where enabled, analytics, advertising, personalization, and campaign measurement.

These technologies may collect information about your browser, device, website activity, and interactions with products or advertisements.

4.1 Essential Cookies

Essential Cookies may be used to support shopping cart functionality, checkout, account security, session management, and other necessary website operations.

These technologies help the website function properly.

4.2 Analytics Cookies

Where enabled, analytics technologies may help us understand website traffic, product interest, browsing patterns, and website performance.

4.3 Advertising Cookies and Pixels

Where enabled, advertising technologies may help measure advertising effectiveness, understand interactions with advertisements, and deliver or optimize advertising campaigns.

Some advertising technologies may allow information to be shared with third-party advertising partners.

4.4 Managing Cookie Preferences

Where required by applicable law, we will provide an appropriate consent mechanism for non-essential Cookies and advertising technologies.

You may manage available preferences through our website's Cookie settings, where provided, or through your browser settings.

Disabling certain Cookies may affect website functionality, including shopping cart or checkout features.

Where applicable, you may withdraw previously provided consent through the available Cookie preference controls.

5. AppLovin Advertising and Data Disclosure

Goodspavo may use advertising services provided by AppLovin Corporation ("AppLovin"), including applicable advertising pixels, scripts, APIs, or similar integrations, to support e-commerce advertising, campaign measurement, attribution, analytics, and advertising optimization.

This disclosure applies when AppLovin technologies are enabled on our website or when information is otherwise shared with AppLovin through an active integration.

5.1 Information That May Be Collected or Shared

Depending on the integration and applicable privacy choices, information processed through AppLovin technologies may include:

IP address and approximate location information.
Browser type, device type, operating system, and technical identifiers.
Online identifiers, Cookie identifiers, and advertising identifiers where available.
Pages viewed, products viewed, and browsing activity.
Shopping events, including products added to a cart, checkout activity, and completed purchases.
Transaction or conversion information used for advertising measurement.
Email address, telephone number, or other merchant-provided identifiers where the relevant integration supports such processing and the information is lawfully shared.

The exact categories of information depend on the AppLovin services and integrations enabled, the information made available through our website, your permissions and privacy choices, and applicable law.

We do not represent that every category listed above is collected in every interaction.

5.2 Purposes of AppLovin Processing

Where AppLovin technologies are used, information may be processed for purposes such as:

Measuring advertising campaign performance and conversions.
Understanding interactions with our website and products.
Delivering or optimizing advertising.
Supporting advertising attribution and analytics.
Helping prevent fraud and maintain advertising service security.
Improving the effectiveness of advertising campaigns.

5.3 Sharing Information with AppLovin

Where an AppLovin integration is enabled, relevant information may be transmitted to or collected by AppLovin through the applicable technologies.

AppLovin may process this information under its own privacy policy and may share information with its advertising, measurement, and service partners as described in its privacy disclosures.

We do not control all processing activities carried out independently by AppLovin or its partners.

For more information about AppLovin's collection and use of information, please visit:

https://legal.applovin.com/privacy/

5.4 Advertising Consent and Privacy Choices

Where required by applicable law, we will obtain the necessary consent before enabling non-essential advertising technologies or sharing personal information for advertising purposes.

You may manage applicable Cookie preferences through our website's Cookie settings, where available.

Depending on your location, you may also have the right to opt out of certain targeted advertising, sale, or sharing of personal information.

To submit a privacy request to Goodspavo, contact [email protected].

For requests concerning information processed directly by AppLovin, you may also review the privacy choices and request mechanisms described in AppLovin's official Privacy Policy.

6. How We Share Personal Information

We may disclose personal information to the following categories of recipients when necessary for the purposes described in this policy.

6.1 E-Commerce and Website Service Providers

We may share relevant information with our e-commerce platform, website hosting providers, and technical service providers that help operate our store and process customer orders.

6.2 Payment Providers

Payment information and transaction details may be shared with payment processors, financial institutions, and fraud prevention providers to authorize payments, complete transactions, and prevent unauthorized activity.

6.3 Shipping and Fulfillment Providers

We may share your name, shipping address, telephone number, order details, and other necessary information with carriers and fulfillment providers to deliver your purchases and manage delivery issues.

6.4 Customer Support Providers

Where applicable, service providers may assist us in managing customer inquiries, returns, refunds, and other customer service activities.

6.5 Analytics and Advertising Partners

Where enabled and permitted by law, we may share relevant information with analytics providers, advertising networks, attribution providers, and advertising partners, including AppLovin.

These parties may process information to provide services, measure performance, optimize campaigns, and perform other disclosed activities.

6.6 Legal and Regulatory Authorities

We may disclose information when required by law, regulation, court order, or lawful governmental request, or when reasonably necessary to protect our legal rights, investigate fraud, or address security concerns.

6.7 Business Transfers

Personal information may be transferred as part of a merger, acquisition, restructuring, financing, or sale of all or part of our business, subject to applicable legal requirements.

We do not sell personal information for money merely because we use service providers. However, certain advertising-related data sharing may qualify as a "sale," "sharing," or targeted advertising under some privacy laws. Where applicable, we will respect relevant opt-out rights and provide required notices and controls.

7. International Data Transfers

Our company address is in Hong Kong, and our service providers may operate in other countries or regions.

As a result, personal information may be transferred to, stored in, or processed in jurisdictions other than the country in which you reside.

Those jurisdictions may have different data protection laws.

Where required by applicable law, we will implement appropriate safeguards for international transfers and respect applicable individual rights.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

Processing and fulfilling orders.
Managing payments, returns, and refunds.
Providing customer support.
Maintaining business, tax, and accounting records.
Preventing fraud and resolving disputes.
Meeting legal and regulatory obligations.
Managing applicable marketing preferences and consent records.

Retention periods vary depending on the type of information, the purpose of processing, applicable legal requirements, and whether information is needed to resolve a dispute or enforce an agreement.

When information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely retain it where required by law.

Third-party providers may apply their own retention policies to information they process independently.

9. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, and misuse.

These measures may include access controls, secure systems, service provider safeguards, and other protections appropriate to the nature of the information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You should avoid sending payment card details or other sensitive information through ordinary email.

10. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information, subject to applicable exceptions.
Request a copy of certain information in a portable format.
Withdraw consent where processing is based on consent.
Object to certain processing or request restrictions.
Opt out of certain targeted advertising, sale, or sharing of personal information.
Opt out of marketing emails.
Appeal certain privacy request decisions where required by law.

These rights are not absolute and may be subject to legal exceptions, such as information we must retain for tax, accounting, fraud prevention, or legal compliance purposes.

10.1 How to Submit a Request

To exercise applicable privacy rights, contact:

Email: [email protected]

Please describe your request and provide sufficient information for us to verify your identity and locate the relevant records.

We may request additional information where reasonably necessary to verify your identity or prevent unauthorized disclosure.

We will respond within the time limits required by applicable law.

You will not be unlawfully discriminated against for exercising applicable privacy rights.

10.2 Advertising Opt-Outs

Where required by applicable law, you may opt out of certain targeted advertising or personal information sharing.

You may use available Cookie settings, browser controls, or other privacy controls provided on our website.

Where applicable, we will process legally recognized opt-out preference signals in accordance with relevant requirements.

Opting out of targeted advertising does not necessarily stop all advertising; advertisements may still appear but may be less personalized.

11. Marketing Communications

If you subscribe to our marketing communications, we may use your email address to send updates about new products, promotions, and other information about Goodspavo.

You can unsubscribe at any time by using the unsubscribe link in our marketing emails or by contacting [email protected].

Unsubscribing from marketing communications will not prevent us from sending essential transactional messages, such as order confirmations, shipping updates, or communications about an existing return or refund.

12. Children's Privacy

Our website is intended for a general shopping audience and is not directed to children under the age required by applicable child privacy laws.

We do not knowingly collect personal information from children in circumstances where parental consent or other legal authorization is required.

If you believe that a child has provided personal information to us inappropriately, please contact [email protected] so we can review the matter and take appropriate action.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, shipping services, or other digital platforms.

We do not control the privacy practices of independent third parties.

When you visit or use a third-party service, its own privacy policy and terms may apply. We encourage you to review those policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website technologies, service providers, legal requirements, or data processing activities.

When changes are made, we will update the "Last Updated" date at the top of this page.

Where required by law, we will provide additional notice or request consent for material changes.

We encourage you to review this page periodically to stay informed about how we handle personal information.

15. Contact Us

If you have questions about this Privacy Policy, our data practices, or your privacy rights, please contact us.