Refund policy

Return & Refund Policy

Last Updated: October 23, 2026

At Goodspavo, we want you to shop with confidence. We offer a clear return and refund process for our collection of dinner plates, serving bowls, dinnerware sets, and other dining accessories.

If your order does not meet your expectations, or if an item arrives damaged or defective, please review the policy below to understand your options.

1. 30-Day Return Policy

Goodspavo accepts eligible return requests submitted within 30 days of delivery, subject to the conditions of this policy and applicable law.

To qualify for a standard return, the item must:

Be unused and in its original condition.
Be free from damage caused by use, improper handling, or modification after delivery.
Include its original packaging, accessories, and necessary components, where applicable.
Be accompanied by proof of purchase, such as an order number or order confirmation.

Because our products include plates, bowls, and other dining accessories, returned items should be clean, unused, and suitably protected for transportation.

Items that do not meet these requirements may be ineligible for change-of-mind returns, except where required by applicable law. These conditions do not limit your rights regarding defective, damaged, misdescribed, or incorrectly supplied products.

2. How to Request a Return

To begin a return, please contact our customer support team:

Email: [email protected]

Please include the following information in your request:

Your order number.
Your full name.
The name and quantity of the product you wish to return.
The reason for the return.
Clear photographs of the product and packaging if the item is damaged, defective, or incorrect.

Our team will review your request and provide instructions for completing the return.

Please contact us before shipping any items back. This helps us identify your order and ensure that the return is directed to the correct address.

3. Return Address

Approved returns should be sent to the following address unless our customer support team provides different written instructions for a particular case.

Return Recipient: Goodspavo
Company Name: Chiyang Heshun Trade Limited

Return Address:

ROOM D5, 5/F, KING YIP FACTORY BUILDING,
NO. 59 KING YIP STREET, KWUN TONG,
HONG KONG

Customer Service Email: [email protected]
Phone: +1948-388-7821

The return address is the same as our business address.

Please contact customer support before sending a return. Customers should package items securely and ensure that the shipping address and contact details are correct.

4. Return Shipping Costs

Return shipping costs depend on the reason for the return, package weight and dimensions, shipping origin, and selected carrier.

4.1 Change-of-Mind Returns

If you wish to return an item because you changed your mind, selected the wrong product, no longer need it, or have another personal reason, you are generally responsible for the return shipping costs.

Because our return address is in Hong Kong, international return shipping charges may vary considerably by destination and carrier. Please check the actual shipping cost with your chosen carrier before sending the package.

Goodspavo does not promise a fixed international return shipping fee without a confirmed carrier rate.

Original shipping charges are generally non-refundable for change-of-mind returns, except where required by applicable law.

4.2 Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from what you ordered due to our error, please contact us before returning it.

After reviewing the issue, Goodspavo will cover reasonable and necessary return shipping costs for verified cases, subject to applicable law.

We will explain the applicable return, replacement, or refund arrangements before asking you to send the item back.

5. Damaged or Broken Items

We understand that plates, bowls, glass dinnerware, and other dining products require careful handling during transportation.

If your order arrives broken, chipped, cracked, or otherwise damaged, please contact us as soon as possible after delivery.

To help us review the issue, please provide:

Your order number.
The name and quantity of the affected product.
Clear photographs showing the damage.
Photographs of the outer shipping package and protective packaging, where available.

Please retain the product and original packaging while we review your claim. Do not use damaged items, particularly products intended for food contact.

After reviewing the information, we will offer an appropriate resolution, which may include a replacement, refund, or another remedy in accordance with applicable law.

Please do not send damaged items back until our customer support team has confirmed the return arrangements.

6. Refund Processing

Once an approved return has been received and inspected, we will notify you of the refund decision.

If your refund is approved:

The refund will generally be issued to your original payment method.
We aim to process approved refunds within 10 business days after approval.
Your bank, card issuer, or payment provider may require additional time to make the funds available.
Any applicable refund adjustments will be explained in accordance with this policy and applicable law.

The refund amount will depend on the eligible purchase amount, applicable discounts, original shipping charges, and any adjustments permitted by law.

If your refund has not appeared within 15 business days after approval, please contact us at [email protected].

The processing times above are service targets and do not limit any mandatory refund rights or deadlines under applicable law.

7. Non-Returnable Items

Where permitted by law, the following items may be ineligible for change-of-mind returns:

Products that have been used, washed, or damaged through customer handling.
Items missing essential components or accessories due to customer handling.
Personalized or custom-made products.
Final-sale products clearly identified as non-returnable before purchase.

These exclusions do not apply where a product is defective, damaged, incorrectly supplied, or otherwise subject to mandatory consumer remedies.

Nothing in this section excludes rights that cannot legally be excluded.

8. Exchanges and Replacements

If you would like to exchange an item for a different style, color, or product, please contact our customer support team.

Exchanges are subject to product availability.

For change-of-mind exchanges, you may be responsible for return shipping costs and any applicable shipping charges for the replacement item. We will explain these costs before proceeding.

If an item is confirmed to be damaged, defective, or incorrectly supplied, we will arrange an appropriate replacement or refund in accordance with applicable law and the circumstances of the case.

9. Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request before the order has been processed or dispatched.

Once an order has been shipped, cancellation may no longer be possible. You may still request a return after delivery in accordance with this policy and applicable consumer protection laws.

10. Lost Return Packages

If you arrange your own return shipment, we recommend using a trackable shipping service and retaining your shipping receipt and tracking number until the return and refund process is complete.

If a return package is lost in transit, responsibility will depend on the shipping arrangement, carrier investigation, and applicable law.

If Goodspavo provides or arranges a return shipping label, please follow the specific instructions supplied by our customer support team.

11. Consumer Rights

This policy explains Goodspavo's standard return and refund procedures. It does not exclude, restrict, or replace any consumer rights that cannot legally be excluded under applicable law.

Where mandatory consumer protection laws provide additional rights or remedies, those rights remain in effect.

12. Contact Us

If you have questions about returns, refunds, damaged products, or exchanges, please contact us.

Store Name: Goodspavo

Company Name: Chiyang Heshun Trade Limited

Business Address: